FAQS

 Tel: +40744645000
E-Mail: info@skootools.com

 20c Trolley Square, Welmington, USA

 Free standard shipping
on all orders in USA

 Support provided
for over 24h, every day.

FaQs. General Information

Will these work with the Instant Pot?

This product works perfectly in the instant pot.The product is designed for easy and fast steaming,You just have to fill with 1 or 2 inches of water up to the bottom of the steamers and put a lid over the pot.

What is the cooking time for both of them, vegetables and eggs?

The cooking time is 4 minutes for eggs and 8 to 10 minutes for vegetables after the water is boiling. Also the cooking time depend by the type of vegetable but in the instructions list this cooking times are more detailed.

Can they be used in an air fryer oven?

The products can be used in the oven, you just have to remove the handles from the poachers before as they cant rezist to very high temperatures, and you can attach them again after using.

Can the egg poachers be put to other uses: such as making mini desserts or reheating individual servings in the Instant Pot ?

Actually the egg poachers have multiple uses, as they can be used also to make desserts, fudge or cheese for example.

I haven't received my item. What can I do?

Do not worry, we are here for you!

Standard – US 3-7 business days
Priority 2-Day – US 1-3 business days

Calculated at checkout based on order size

International Customs and VAT

Skootools is not responsible for the payment of customs or VAT fees. The fee varies by country and we are unable to calculate this in advance..

What happens if my package is returned to sender or refused?

Original shipping fees are non-refundable and return shipping costs are the customer's responsibility. For items returned to Skootools due to an undeliverable address or issues with customs, refunds will be issued for the net price of your item(s) minus the shipping charge.

My tracking information shows my package as being delivered, but I never received it:

Skootools does not hold or accept responsibility or issue refunds or credits for packages that the courier confirms as delivered or items lost, stolen, or stuck in transit. Please contact your local postal service.

How do I return an item?

Our return policy is valid for 30 days from date of purchase. After 30 days from purchase date, we cannot offer a refund.
To be eligible for a return, the item must be in the same condition as you have received it.
Defective items must be reported within 3 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, you must contact us within 3 days of receiving your package.

My package was missing an item

If your order includes multiple items and one (or more) of the items are out of stock, we will issue a refund for item(s) not in stock and go ahead and ship the rest of your order.

What currency will I be charged in?

All charges on Skootools.com are processed in US Dollar. Upon checkout, you will see the price estimated in the currency of your country according to the current exchange rate. Note: prices may vary in accordance to the time the charge processes in our system due to the exchange rate.

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Till then stay Strong and Healty!

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